This is troubling for so many reasons. How awful that this woman had to endure such an embarrassing situation, on top of the disappointment of missing an experience she’d long looked forward to. It’s terrible, but not surprising unfortunately, that in addition she is held at fault and not covered for loss of expense or time in having missed her cruise. And it’s extremely distressing that Pearson Airport employees were anywhere near her medical history.
The medicalization of our society has long been out of control, and here is a perfect example how as a service user we must be careful what we disclose and as workers in the field we are diligent about what and how we record disclosure.